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Terms and Conditions

This page contains the legal terms and conditions that govern the website. Browsing the site implies acceptance of all provisions contained in this document. All product purchases made through the website are governed by these general conditions and other instructions for use contained on the website. All customers are invited to carefully read these general conditions.

These general conditions regulate the sale, including registration, ordering and access to My Cute Pooch products, a brand belonging to the Bolflex Group – A. Ferreira & Pereira, Lda with NIPC 502681292, headquartered at Rua Nicolau Coelho, 4610-733, Felgueiras, at and apply to all contracts for the purchase and sale of “My Cute Pooch” products entered into between Bolflex – A. Ferreira & Pereira, Lda and any user who places orders through the referred site.

For the purposes of these general conditions, the following definitions apply:
“My Cute Pooch” – The products sold by Bolflex – A. Ferreira & Pereira, Lda through the website
“User” – Any natural person, not a merchant, who places an order through the website

  • Add to cart

After accessing the website and accessing his personal account, the User will be able to purchase My Cute Pooch products online, having to fill in all the requested data. The User will be informed of the status of his purchase by receiving an email confirming the order. The User's order will be delivered by the logistics operator to the address indicated in the registration process. The purchase invoice will be sent by email after the message referring to the payment confirmation. Bolflex – A. Ferreira & Pereira, Lda, reserves the right not to accept any orders or cancel orders already confirmed for products for which there is no stock, in which case Bolflex – A. Ferreira & Pereira, Lda will inform the User of that fact and refund the amount received.

  • Price

All product prices on include Value Added Tax, at the legal rate in force in the country of origin (Portugal), for Portugal and the European Union.

  • Payment and safety

Purchases made on the website are secure. When choosing the PayPal payment method, you will be redirected to the PayPal page, where you will have to enter your credit card number and expiration date. On this PayPal page, you must authenticate and validate the payment. You will then return to this page to complete your purchase. For more information, go to about PayPal payments. You can also choose the payment method by ATM reference, made at an ATM near you or your homebanking. All purchases, once made, have a payment term that depends on the payment method selected. If you exceed the payment limit, the validity of the purchase is not guaranteed.

  • Aesthetic

Bolflex – A. Ferreira & Pereira, Lda will make every effort so that the colors of the products that appear on the page are as accurate and real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is displaying the exact colors.

  • Registration and products

To place an order, the User will have to register in advance, filling in the form fields presented on the website. The website is intended for users who wish to purchase My Cute Pooch branded products. Information on essential product features can be found at Bolflex Ltd. reserves the right to change, at any time, the information, product offer, prices, promotions and commercial conditions, presented on the website.

  • Delivery

Bolflex – A. Ferreira & Pereira, Lda will ship orders from Monday to Friday, except holidays and on days and times used by the logistics company, to the address indicated by the User when confirming the order. Bolflex – A. Ferreira & Pereira, Lda. undertakes to fulfill the order, between the 2nd day after payment and up to a maximum period of 30 days from the day of payment validation.

  • Modification of the Terms and Conditions

Bolflex – A. Ferreira & Pereira, Lda. reserves the right to change, at any time, these Terms and Conditions, after notification, deemed made through publication on the website. Bolflex – A. Ferreira & Pereira, Lda. reserves the right to modify the content of the website (prices and photos, for example) at any time, without prior notice and at its discretion. Any changes made will take effect on the date of publication.

  • Exclusion and Limitation of Liability

Bolflex – A. Ferreira & Pereira, Lda does not guarantee the permanent availability of the service at, and, in particular, will not be liable for damages, resulting directly or indirectly, from the use or impossibility of using, for whatever reason, the said website, in particular in the case of unavailability of access, technical problems or errors in the telematic data transfer networks, external intrusion or the presence of computer viruses, nor does it assume any responsibility for technical problems that may occur in the computer equipment used during the connection to the Internet through said website.

  • Purchases

The terms and conditions regulate the contract between Bolflex – A. Ferreira & Pereira, Lda. and the customer, with regard to purchases of products made through this website. The customer can browse the site, but to access the sales service it will be necessary to have the requirements required to enter into legally binding contracts, in accordance with Portuguese and Community Law. You must have a valid email address and bank account details or PayPal account details. For the customer to place an order, it will be mandatory to fill in all the necessary data and accept the terms and conditions mentioned above. Until the moment of finalizing the order, the customer may, at any time, change all data relating to his order.
The values of the products found in this online store are stipulated and applied by the My Cute Pooch brand, however errors may occur. Whenever any of these errors are detected, we will contact you as soon as possible, giving you the option of canceling the order or confirming it again with the corrected price. In cases where we are unable to contact the customer, we will cancel the order and you will be refunded the full amount within a period of up to 15 working days.

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