CENTER OF POLICY

RAL e RLL

ADR In case of dispute the consumer may turn to an entity of Alternative Resolution of Consumer Disputes (ADR). Consumer Alternative Dispute Resolution (ADR) entities are entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of ADR entities provided for in Law 144/2015. Click on www.ipai.pt  

ODR The consumer can turn to the European Online Dispute Resolution platform available at ec.europa.eu