- Portuguese and Spanish mainland, delivery is made within 7-10 business days after shipment.
- Madeira and Azores Island, between 2 and 14 business days after shipment.
- Other countries within 5 to 14 business days after shipment.
- Portugal continental: € 4.90 ou free in purchases above € 50
- Portugal ilhas: Madeira and the Azores: 15€ or express shipping 40€
- Spanish mainland: 8€
- Spain – Balearic and Canary Islands: 30€
- Other European countries: 20€
The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities with respect to the ordered items. The return may be made within 15 days after notification of the defect and the product must keep its box and its identification tag. The seller will analyze the returned product and inform the user of the right to the refund (if applicable). As a rule, the seller will refund within 10 working days and, in any case, within 15 days from the date of confirmation via e-mail of the right to reimbursement. If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded. The refund of the amount paid will always be made using the same form of payment used in the purchase.
The customer may, if he is not satisfied with the products supplied, return it within 15 calendar days after receipt. However, the right to return only occurs provided that the products:
– Have not been used.
– Keep the original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged).
– Be complete (eg both items in a bag have to be returned).
– Have not been tampered with and keep the identification tag.
The customer can exchange the products received within 15 calendar days after receipt.
We do not accept exchanges or returns of personalized items with laser engraving. Each bag is 25 cents and the box is 3.50€.