How to proceed


  1. Fill in the returns form:
    Please fill in the form.
    Identify the item(s) you want to return/exchange and select one of the 2 options.
  2. Put the item and form in the box:
    Place the item and the filled-in form in a package. If possible, also attach a copy of the invoice. You can use the original packaging where you received the order or another box, as long as it is not damaged. If you use the original packaging, empty it and place only the item you wish to return. If the box has labels, stickers, or other materials from previous shipments, remove them. Close the box and seal it with tape.
  3. Collect the item
    The shipping company will reach you at the indicated address to collect the item(s). (Pickups are not made on holidays and weekends)
  4. Refund
    After receiving and analyzing the product, the seller will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid is returned by bank transfer. If you wish to make an exchange, and the value is different from the order made previously, the customer will be informed.

Note: No customized laser items are exchanged or returned.

Return/Exchange Form