How to proceed


  1. Fill out the return form
    Please fill in the form.
    Identify the item(s) you want to return/exchange and select one of the 2 options.
  2. Put the article and form in the box
    Put the item and the completed form in a package. If possible, also attach a copy of the invoice. You can use the original packaging you received the package in or another box, as long as it is not damaged. If you use the original packaging, empty it and put only the item you want to return. If the box has labels, stickers, or other materials from previous shipments, remove them.
    Close the box and seal it with tape.
  3. Pickup of the item
    The shipping company will come by the indicated address to make the pickup. (Pickups are not made on holidays and weekends).
  4. Refund
    After receiving and analyzing the product the seller will inform you of the refund to which you are entitled (if applicable). The refund of the amount paid is returned by bank transfer.
    If it is to make an exchange, and the value is different from the previously placed order, the customer will be informed.

Note: No customized laser items are exchanged or returned.

Return/Exchange Form