CENTER OF POLICY

RAL and RLL

RAL
In the event of a dispute, the consumer may use an Alternative Dispute Resolution (RAL) entity. Alternative Dispute Resolution (ADR) entities are the entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are included in the list of ADR entities provided for by Law No. 144/2015. Click on www.ipai.pt

RLL
The consumer can use the European Online Dispute Resolution (ODR) platform available at ec.europa.eu