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faq my cute pooch


How can I buy on My Cute Pooch Online Store?

The purchase process is simple. Just follow these steps:

  1. View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity. Choose your accessories.
  2. Confirm
  3. Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.
  4. Select one of the following payment methods: Paypal, ATM or Bank transfer.
  5. Confirm your order.
  6. You will receive a confirmation email of your order.

Can I delete an item from my order?

Yes. You can delete unwanted items from your shopping cart before processing your order.

To make a purchase, do I have to register on the website?

No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.

In which countries is delivery possible?

Currently, My Cute Pooch makes shipments to European Union.

Will I have to pay Customs Fees and Import Fees?

Due to the different customs policies and import taxes, My Cute Pooch has no control over possible costs that can be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates.

If you have any questions, you can contact the local customs before placing your order to obtain information about the customs costs and their applicability.

What payment method can I use to make my purchases?

Currently, My Cute Pooch offers the following means of payment: ATM, Paypal and by bank transfer.

Is it safe to buy at My Cute Pooch Online Store?

Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.

In which currency can I make the payment?

All orders are placed in Euro (€), with payment processed in that currency.

Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by My Cute Pooch.

Are articles with the indication of unavailable replaced?

When an article is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to: sales@mypoochbags.com indicating the reference, color and size you want.

As soon as it is available we will contact you.

If there is no available stock or replacement prospect, the item will be removed from the website.

Do I have any cost in returning my item?

Returns on My Cute Pooch Online Store are always free.

When and how will I receive my refund?

After receiving and analyzing the product, My Cute Pooch will inform the user of the reimbursement to which he is entitled (if applicable). The refund of the amount paid will be made within 5 working days, using the same form of payment used in the purchase. When this is not possible, it will be carried out by bank transfer to an account indicated by you.

How long will it take to get my order?

For the Mainland Portugal and Spain, delivery is made within 2 business days after shipment.

For Madeira Island, between 5 and 7 business days after shipment.

To the Azores Islands, between 4 and 12 business days after the expedition.

For remaining countries within 3 to 7 business days after shipment.

How much are the shipping fees of my order?

For Portugal Mainland the shipping is free for purchases over € 50. When purchases do not reach this amount, a shipping fee of € 4.90 will be charged.

For Europe Union Portugal the shipping is free for purchases over € 100. When purchases do not reach this amount, a shipping fee of € 20 will be charged.

Portugal islands: Madeira and the Azores: € 17.00

Spain – Balearic Islands: € 30.00

Spain – Canary Islands: € 30.00

Where will I receive my order?

You will receive your order at the address indicated in your account or entered when ordering.

Will the invoice be issued with my personal data?

Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.

How do I recover my forgotten password?

If you do not remember your password, you can retrieve it in the Login field. You will receive an e-mail with your new password.

Is it possible to receive regular information in my e-mail with the latest My Cute Pooch Online Store news?

Yes, subscribe the Newsletter in the footer of the homepage to receive information about the latest news.